Post Implementation Support

Ilantus has provided Managed Services to global customers for all IAM technologies for more than 15 years.

MSSP Support | Ilantus Products
  • Dedicated onsite/offshore resources with 8×5 support
  • Knowledge base management
  • Constant updation or modification of all application artifacts like KEDB, SOP, Run book, admin user and end user documents
  • Continuous improvements
  • Inputs from IAM implementation and product teams on best practices

Choose what fits best

Ilantus offers four types of support packages to meet your unique needs

Classic

For most businesses that want to optimize web queries

✓ Knowledge Base Articles

✓ Periodic Health Checks

✓ IAM Product Upgrades

✓ Support Availability – 8/5

✓ P1 response time – 4 WD

$0/mo

Silver

For most businesses that want to optimize web queries

✓  All Educational Services

✓  Operational Support

✓  Custom Reports

✓  Support Availability – 8/5

✓  P1 response time – 3 WD

$1400/mo

Gold

For most businesses that want to optimize web queries

✓  All Educational Services

✓  Dedicated Resource

✓  Periodic Review

✓  Support Availability – 24/7/365

✓  P1 response time – 2 hours

Request quote

Platinum

For most businesses that want to optimize web queries

✓  All Educational Services

✓  All Customer Services

✓  Utilization and adoption tuning

✓  Support Availability – 24/7/365

✓  P1 response time – 1 hour

Request quote

Connect with an expert

Let’s guide you through the implementation

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